Privacy Policy

Last updated: January 20, 2025

At FellowPad Inc. ("we", "us", "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website fellowpad.com ("Site"), use our services, or make a purchase. By accessing or using our Site and services, you agree to the collection and use of your information as described in this policy.

If you do not agree with the terms of this Privacy Policy, please refrain from using our Site and services.

1. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page, and the updated date will be indicated at the top. If material changes are made, we will notify you by updating the notice on the Site. It is your responsibility to review this Privacy Policy periodically to stay informed about how we are protecting your information.

In the event that FellowPad Inc. is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner to continue offering our products and services to you.

2. How We Collect and Use Your Personal Information

We collect personal information directly from you, automatically through your interactions with our Site, and from third-party sources. The personal information we collect depends on how you use our services.

2.1 What Personal Information We Collect

We collect the following types of personal information:

A. Information You Provide Directly to Us: This includes your name, email address, phone number, shipping and billing addresses, payment information, and order history when you make a purchase, sign up for our newsletter, or contact our customer support.

B. Account Information: If you create an account with us, we collect your username, password, and any other information you provide.

C. Usage Information: We collect details about your interaction with our Site, such as device information, browser type, IP address, and pages you visit. This data helps us improve the Site and provide a better user experience.

D. User-Generated Content: If you submit reviews, feedback, or other content (such as photos or videos), we collect and store this information.

2.2 How We Use Your Information

We use your information in several ways:

A. To Provide Services: We use your information to process your orders, manage your account, and communicate with you regarding your purchases, returns, exchanges, or customer support inquiries.

B. Marketing and Advertising: We may use your information to send promotional materials, offers, and marketing communications through email or text. You can opt out of marketing communications at any time.

C. Personalization: We may use your browsing and shopping behavior to personalize your experience on the Site and tailor advertisements based on your interests.

D. Security and Fraud Prevention: We use your personal information to detect, prevent, and address fraudulent activities and security issues.

E. Legal Compliance: We may use your information to comply with legal obligations and protect our rights or the rights of others.

3. Cookies and Tracking Technologies

We use cookies and other tracking technologies (such as web beacons and pixels) to enhance your experience on our Site. Cookies are small files that are stored on your device and help us track your preferences, analyze usage data, and improve functionality.

You can manage cookie settings through your browser, but please note that blocking cookies may impact your ability to use certain features on our Site.

4. How We Share Your Information

We may share your personal information in several circumstances:

A. With Service Providers: We may share your information with third-party vendors and service providers (e.g., payment processors, shipping companies, analytics providers) who help us run our business and provide services to you.

B. With Business Partners: We may share information with business partners for marketing and promotional purposes. However, these partners are required to adhere to privacy practices that align with this Privacy Policy.

C. Legal Compliance: We may disclose your information when required by law, such as in response to a subpoena, court order, or to comply with other legal obligations.

D. Business Transactions: If FellowPad Inc. is involved in a merger, acquisition, or sale of assets, your personal information may be transferred to the new owners to continue providing our products and services.

5. Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party sites before providing any personal information.

6. Text Marketing and Notifications

By providing your phone number, you consent to receive marketing and transactional text messages from FellowPad Inc. (e.g., order updates, promotions). Message frequency may vary. You can opt-out of receiving messages by replying with "STOP." Message and data rates may apply.

For help, text "HELP" to the number from which you received messages. If you have questions or wish to opt-out, please contact us at privacy@fellowpad.com or (626) 600-6441.

7. Children’s Privacy

Our Site and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

8. U.S. Privacy Rights

Depending on your location, you may have certain rights related to your personal information, including the right to:

A. Access: Request a copy of the personal information we hold about you.

B. Correction: Request the correction of inaccurate or incomplete personal information.

C. Deletion: Request the deletion of your personal information, subject to certain legal restrictions.

D. Opt-Out: Opt-out of the sale of your personal information (if applicable).

To exercise any of these rights, please contact us at privacy@fellowpad.com or (626) 600-6441.

9. Data Security and Retention

We use industry-standard security measures to protect your personal information. However, no method of transmission or storage is 100% secure. We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and as required by law.

10. Your Rights and Choices

You have the right to:

A. Access: Request a copy of the personal information we hold about you.

B. Correction: Request the correction of inaccurate or incomplete personal information.

C. Deletion: Request the deletion of your personal information, subject to certain legal restrictions.

D. Opt-Out: Opt-out of marketing communications at any time.

To exercise these rights, please contact us at privacy@fellowpad.com.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights, please contact us:

Email: privacy@fellowpad.com
Phone: (626) 600-6441